by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Retention
Treating clients like they matter is the foundation upon which business is built. It was absolutely vital 100 years ago when we knew all of our customers. In the last few decades, however, customer support took a back seat as computers, automation, and mobility...
by Kane Mantyla | Sep 23, 2018 | Customer Experience, Small Business Marketing, Small Business Support
A customer complaint is an investment in your company. Knowing how to flip their negative emotional experience into a positive one can often turn a complainer into a promoter. This process is simple, repeatable, highly effective, and is used by many of the...
by Kane Mantyla | Sep 23, 2018 | Small Business Support
Running a small business is hard. You are employer and employee, seeing the forest while running through the trees. You handle the day to day operations, the administration of programs, and the top level execution that ensures your company is succeeding. How is one...
by Kane Mantyla | Sep 23, 2018 | Small Business Support
Our economy has changed drastically in the past 30 years. Manufacturing, once the leader, was offshored and replaced with services. Entrepreneurs took up this challenge and established a strong service sector, but many are stuck in old business models and are...
by Kane Mantyla | Sep 23, 2018 | Customer Experience
Positive emotions is the single most effective way to increase customer experience which results in more customer loyalty. This has often come in two flavors; handling people’s perception through advertising, and crafting a high quality customer experience...
