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When to Elevate a Support Ticket to Get Better Customer Service

When to Elevate a Support Ticket to Get Better Customer Service

by Kane Mantyla | Sep 24, 2018 | Customer Support, Small Business Support

Nobody wants to deal with customer support. It means something has gone wrong and you don’t have the tools to fix it. The numerous companies you have to work, with being a business owner today, means you will eventually end up on the phone, chat, or email with...
Using Rewards Instead of Comps for Better Customer Support

Using Rewards Instead of Comps for Better Customer Support

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Support, Small Business Support

No matter how hard we try, we just can’t please everyone. Every business experiences customer complaints, whether it’s their fault or not. Learning how to satisfy a disgruntled client with a solution that also benefits the business is a high level customer...
What a G.R.E.A.T. Customer Support Response Looks Like

What a G.R.E.A.T. Customer Support Response Looks Like

by Kane Mantyla | Sep 23, 2018 | Customer Experience, Small Business Marketing, Small Business Support

A customer complaint is an investment in your company. Knowing how to flip their negative emotional experience into a positive one can often turn a complainer into a promoter. This process is simple, repeatable, highly effective, and is used by many of the...

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