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Customer Retention Programs, Part 4: Clubs

Customer Retention Programs, Part 4: Clubs

by Kane Mantyla | Sep 24, 2018 | Customer Retention, Increase Revenues, Small Business Support

Clubs can be a powerful customer retention program when it comes to meeting a specific business need. Although not as popular as memberships or packages they can sometimes generate a stronger commitment from your club members and generate consistent revenues. Clubs...
Customer Retention Programs, Part 3: Memberships

Customer Retention Programs, Part 3: Memberships

by Kane Mantyla | Sep 24, 2018 | Customer Retention, Increase Revenues, Small Business Support

When it comes to customer retention programs, nothing is as powerful as a membership. The client is committed and your business has guaranteed revenues. Memberships are not without their risks, however. If they are improperly structured or ill-fitting they can cost...
Customer Retention Programs, Part 2: Packages

Customer Retention Programs, Part 2: Packages

by Kane Mantyla | Sep 24, 2018 | Customer Retention, Increase Revenues

Packages are the the most popular customer retention program for service based businesses. They are usually the first up-sell to generate more revenues immediately, and get the client to commit to more visits. A package is extremely effective at converting a first...
Customer Retention Programs, Part 1: Retention Strategies Overview

Customer Retention Programs, Part 1: Retention Strategies Overview

by Kane Mantyla | Sep 24, 2018 | Customer Retention

There is an endless supply of marketers that offer different ways to bring you new clients. Some are effective, others not, but no matter how many new clients you get, it is your repeat clients that generate real success. They have already visited and getting them to...
Why Selling is Serving and Can Improve Customer Experience

Why Selling is Serving and Can Improve Customer Experience

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Increase Revenues, Small Business Support

Let’s face it, selling is hard for most wellness service providers. We tend look at selling as a contemptible practice that is best left for used car salesmen, and don’t want to taint the virtuous services we provide. The truth is, however, selling is a necessary part...
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