by Kane Mantyla | Sep 24, 2018 | Customer Experience, Small Business Support
The customer experience has always been a driver for business success, but in the era of social media, this is truer than ever. Owners are invested and driven to achieve success, but how do they get their staff to give the same effort? Inspiring staff to give their...
by Kane Mantyla | Sep 24, 2018 | Customer Support, Small Business Support
Nobody wants to deal with customer support. It means something has gone wrong and you don’t have the tools to fix it. The numerous companies you have to work, with being a business owner today, means you will eventually end up on the phone, chat, or email with...
by Kane Mantyla | Sep 24, 2018 | Customer Experience, Customer Support, Small Business Support
No matter how hard we try, we just can’t please everyone. Every business experiences customer complaints, whether it’s their fault or not. Learning how to satisfy a disgruntled client with a solution that also benefits the business is a high level customer...
by Kane Mantyla | Sep 23, 2018 | Customer Experience, Small Business Marketing, Small Business Support
A customer complaint is an investment in your company. Knowing how to flip their negative emotional experience into a positive one can often turn a complainer into a promoter. This process is simple, repeatable, highly effective, and is used by many of the...
by Kane Mantyla | Sep 23, 2018 | Small Business Support
Running a small business is hard. You are employer and employee, seeing the forest while running through the trees. You handle the day to day operations, the administration of programs, and the top level execution that ensures your company is succeeding. How is one...
by Kane Mantyla | Sep 23, 2018 | Small Business Support
Our economy has changed drastically in the past 30 years. Manufacturing, once the leader, was offshored and replaced with services. Entrepreneurs took up this challenge and established a strong service sector, but many are stuck in old business models and are...
