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Customer Retention Programs, Part 2: Packages

Customer Retention Programs, Part 2: Packages

by Kane Mantyla | Sep 24, 2018 | Customer Retention, Increase Revenues

Packages are the the most popular customer retention program for service based businesses. They are usually the first up-sell to generate more revenues immediately, and get the client to commit to more visits. A package is extremely effective at converting a first...
Why Selling is Serving and Can Improve Customer Experience

Why Selling is Serving and Can Improve Customer Experience

by Kane Mantyla | Sep 24, 2018 | Customer Experience, Increase Revenues, Small Business Support

Let’s face it, selling is hard for most wellness service providers. We tend look at selling as a contemptible practice that is best left for used car salesmen, and don’t want to taint the virtuous services we provide. The truth is, however, selling is a necessary part...
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