RewardMore Blog
Everything you need to keep clients coming back
What You Need to Know Before Offering Memberships
Repeat visit clients spend up to 10x more than first visit clients, according to research. This means that any service-based business must have client retention programs in place to be successful. Memberships are the most common retention program for increasing repeat...
Using Rewards Instead of Comps for Better Customer Support
No matter how hard we try, we just can't please everyone. Every business experiences customer complaints, whether it's their fault or not. Learning how to satisfy a disgruntled client with a solution that also benefits the business is a high level customer service...
Why Treating Clients Like They Matter, Matters
Treating clients like they matter is the foundation upon which business is built. It was absolutely vital 100 years ago when we knew all of our customers. In the last few decades, however, customer support took a back seat as computers, automation, and mobility...
What a G.R.E.A.T. Customer Support Response Looks Like
A customer complaint is an investment in your company. Knowing how to flip their negative emotional experience into a positive one can often turn a complainer into a promoter. This process is simple, repeatable, highly effective, and is used by many of the world's...
How Agile Management Helps with Running a Small Business
Running a small business is hard. You are employer and employee, seeing the forest while running through the trees. You handle the day to day operations, the administration of programs, and the top level execution that ensures your company is succeeding. How is one...
Are You Running Your New Business with an Old Model?
Our economy has changed drastically in the past 30 years. Manufacturing, once the leader, was offshored and replaced with services. Entrepreneurs took up this challenge and established a strong service sector, but many are stuck in old business models and are...
Increase Customer Experience with Positive Emotions
Positive emotions is the single most effective way to increase customer experience which results in more customer loyalty. This has often come in two flavors; handling people's perception through advertising, and crafting a high quality customer experience management...
Loyalty Rewards Programs Comparison; Time vs Points
Customer loyalty has changed with the changing landscape of industry. From stamps during a the manufacturing age to punch cards for the consumer age, loyalty reward programs have certainly adapted to fit our needs. We now live in a service-based economy while most...
